Privacy Policy

We collect information you provide directly to us, such as when you:

• Contact us through Instagram DM or phone calls
• Place orders for cakes and pastries
• Provide delivery or pickup information
• Share feedback or reviews

This information may include your name, phone number, delivery address, and order details.

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders
• Provide customer support
• Improve our products and services
• Send you updates about our business (with your consent)

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• To trusted delivery partners (only for order fulfillment)
• When required by law or to protect our rights
• With your explicit consent

We implement appropriate security measures to protect your personal information:

• Secure storage of customer information
• Limited access to personal data
• Regular security assessments
• Secure communication channels

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with relevant authorities

If you have any questions about this Privacy Policy, please contact us:

• Instagram: @theovenequation
• Phone: 0323 8482243
• Location: Based in Lahore

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date.

Last Updated: January 2025